Support and Service Analytics

The world's leading businesses use data to optimize customer experiences, improve customer satisfaction, and earn customer loyalty. Analytics give them the deep visibility into their customers and the understanding of service operations they need to deliver best-in-class customer support. Learn how Tableau can turn data into your service and support team's super power.

Verizon reduces support calls, improves customer experience

Verizon Fios, the provider of broadband Internet, landline voice, and cable TV, used Tableau to:

  • Cut customer service analysis time by 50% across call center, digital and dispatch teams
  • Reduce call volume by 43% and tech dispatches by 62% for certain cohorts of customers
  • Create 1,500+ dashboards ingesting billions of rows of data from Hadoop, Teradata and Oracle
Watch the video

PEMCO provides fast, accurate claims handling

PEMCO Insurance is a personal-lines mutual insurance company based in Seattle, that serves Washington and Oregon residents. Tableau provided the following results:

  • Single dashboard used to track all open insurance claims
  • Comprehensive server management spanning 500+ users
  • 76% of Claims department employees use Tableau every month
Watch the video

Charles Schwab analyzes call center data

Charles Schwab, one of the largest publicly-traded financial services firms, used Tableau to:

  • Look at how interactions (like the customer service line) affect the overall customer experience
  • Understand and improve the flow of calls through the company's IVR technology
  • Share the voice of the client with support staff and all the way to executive vice presidents
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Support and Service Dashboards

Turn ServiceNow Data Into Dashboards in Minutes

With ServiceNow Starters, you'll be able to seamlessly pull all of your ServiceNow IT Service Management data into Tableau, complete with pre-built dashboards ready for action.

The ServiceNow Starters include the following dashboards: Executive Dashboard, Request Report, Problem Tracker, Problem Report, Incident Tracker, and Incident Report dashboard.

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Tableau Conference Presentations by Customer Service Teams

Verizon: Advanced Customer Service Analytics

See how how Verizon uses Tableau for geospatial plots using density-heat/vector maps, Speech & Text Analytics, and Embedded analytics that drive enterprise-wide adoption.

Ochsner Health System: Visualizing Experience of Care

See how the health-care provider uses Tableau to provide patient satisfaction transparency and transform experience data from Press Ganey into meaningful visuals that drive action throughout the organization.

Delta Dental: Call Driver Analysis With Voice Analytics

Learn how the dental benefits provider extracted cost reduction opportunities within the contact center and identified new customer experience enhancement initiatives through the visual analysis of voice data.

Tableau Tech Support on How They Use Tableau

See how the Tableau Tech Support team uses Tableau products to manage over 100,000+ global interactions and hundreds of talented support engineers annually with beautiful, standardized, actionable visualizations.